Frequently Asked Questions

Mulberry Counseling, LLC is a psychotherapy practice that offers individual therapy sessions to help clients ages 12 and older work through a range of mental health challenges.

We are located in Jackson County Georgia; serving Jackson, Gwinnett, Barrow, and Hall counties in-person or online and serving anyone in Georgia online. 

We offer a range of trauma-informed evidence-based therapies, including cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), and psychodynamic therapy, and mindfulness-based therapies with spiritual-integration. 

We offer individual therapy and parent/caregiver support sessions. If you are looking for couples or family counseling, we are happy to refer you to other providers. 

We also offer DOT qualified Substance Abuse Professional (SAP) evaluations for the return-to-duty process for those in DOT safety-sensitive positions. 

We are in-network with the following insurance providers: 

- Cigna

- Aetna

- Anthem BCBS of Georgia

If you're insurance is not listed, we offer services using your out-of-network benefits. Your insurance plan may have out-of-network benefits, which means that they will reimburse you for a portion of your session cost. We have partnered with Thrizer to handle the out-of-network process automatically for you. With Thrizer, you will only have to pay a copay for our sessions, instead of paying the full fee and waiting for reimbursements. This typically allows clients to save on average 70% upfront on our sessions. During our intake process, we can help you verify if you have out-of-network benefits and how much your copay would be. 

The self-pay rate for individual therapy sessions is $150 if you choose not to use insurance benefits. 

Individual therapy sessions are typically approximately 50 minutes long. The length of each session may vary depending on the needs of the client.

Most people start their therapy journey meeting weekly, though some may be interested in meeting more or less frequently depending on their needs. We will figure this out together in our first session. 

That's totally fine! And yeah, therapy is weird sometimes.

While you may come to therapy for a specific issue or goal to address, sometimes things are pretty uneventful and there may not feel like much to say that day. That's a good thing! We never want people to worry about what they need to prepare for their session that day - that is quite literally our job! At the beginning of therapy, we will work together to establish your personal goals. There may be times when we met and you have specific things going on that you want to discuss, and if not, we will always have something prepared based off of your individual goals. 

That said, you will get the most out of this experience if you aim to put into practice the things we work on during sessions. 

We get it. Things come up, kids get sick, emergencies happen. That said, we do reserve your time especially for you and only you. Because of this, we require a 24-hour cancellation notice to avoid late-cancellation fees.

• It is occasionally necessary to cancel an appointment. With more than 24 hours notice, your therapist will make an attempt to accommodate your schedule to the best of their ability.
• For the first occurrence of either a late cancellation (cancellation within 24 hours) or a no-show (failure to arrive at session within the first 15-minutes AND no outreach), the fee will be waived as a courtesy.
• Clients will be charged for a full session for subsequent no-shows.
• Clients will be charged for a full session for subsequent late cancellations; however, with late cancellations, there is an option to reschedule the appointment within the same week to avoid a full session charge. There is no guarantee that appointments can be rescheduled so it is recommended to give notice ASAP.

If you're not able to make it into the office but still want to meet (please don't come if you're sick!) there may be an option to change from meeting in-office to virtually - with notice. 

We are located in the Mulberry River area of Northeast Georgia. Mulberries are known for their numerous health benefits and their trees known for strong roots. The Mulberry River stretches 28 miles from Hall county and is a boundary river between Jackson and Barrow counties. We were inspired by these symbols of the mulberry, its roots, and the river that represent aspects of healthy living: health and restoration of the mulberry, having a strong foundation like the roots of the mulberry tree, being ever changing like a river, and having healthy boundaries, much like the Mulberry River physically is.